Terms of Use

The Administration (hereinafter referred to as the “Administration”)” of the “Hello Move” Site located both on the domain named: https://hello-move.com/en (hereinafter referred to as the “Site”) and on mobile application Hello Move (hereinafter referred to as the “App”, the Site & the App collectively referred to as the “Service”) offers to use of the technical capabilities as well as consulting and information services of the Service to any natural person or legal entity, regardless of location (hereinafter referred to as the "User") on the terms of this Agreement.

1. General Provisions

1.1. These Terms of use are the User Agreement of the Service (hereinafter referred to as the “Agreement”). This Agreement is a public offer. By accessing to the Service, the User is considered to have acceded to this Agreement, while the Service User (hereinafter referred to as the "User") is a person who has an access to the Service via the Internet and uses the Site and/or the App.

1.2. This Agreement is valid for an indefinite period and the User has the right of access to the services and functionality of the Service and/or App throughout.

1.3. The Administrator has the right at any time to change the Agreement, or any other content of the Site and/or App (in whole or in part) unilaterally without prior agreement with the User. All changes come into force from the moment it is posted on the Site and/or App. The User undertakes to independently monitor all changes by reviewing the current version on the Site and/or App.

1.4. If the User is interested in purchasing a service or program that is offered on the Service, the User contacts the Service Administration according to the contact information specified on the Site or App, after that, upon reaching an agreement on the purchase of a specific program or service particular agreement (hereinafter referred to as the “CSA”) will be concluded with the User, in which the significant conditions of such agreement will be stipulated.

1.5. The User undertakes to consider the functionality of the Service, the procedure for providing information files, the provision of services, the rules and policies of the Service (Privacy Policy), the structure and sections of the personal account. If any questions arise, the User has the right to contact the Service support [email protected].

1.6. All off Administration’s offers and other forms of communication are without obligation, unless Administration should indicate otherwise in writing. User guarantees the correctness and completeness of the information provided by or on behalf of User to Administration and on which information Administration has based its offer.

2. Subject of the Agreement

2.1. The User on a gratuitous basis can get acquainted with an open access content and functionality of the Service namely:

2.1.1. On migration and visa support issues;

2.1.2. On information support issues (consultations on issues raised by the User)

2.1.3. searching through available files on the Service;

2.1.4. contact the Service Administration (technical support) on all issues arising while using The Service, including using a special form etc.

2.2. If the User purchases one of the Administrators products, he gets access to the paid functionality of the Service by registering there the personal account, namely:

1) A detailed description of each step in the relocation process with an indication of the approximate terms2) Chat with a personal manager;3) Ability to schedule meetings with a personal manager in Google Meet;4) The ability to upload the collected documents and send them for verification to lawyers;5) Ability to view weekly progress reports etc.

2.3. The fees for using the tools and functionality provided by the personal User account of the Service is included in the cost of services under the CSA.

3. Procedure for using the Service

3.1. The Service and the content included are owned and operated by the Service Administration.

3.2. The content of the Service may not be copied, published, reproduced, transmitted or distributed in any way as well as posted on the global Internet without the prior written consent of the Service Administration.

3.3. The content of the Service is regulated by copyright, trademark law, as well as other rights related to Intellectual property and unfair competition law.

3.4. When using some of the services under the CSA it may be necessary to create a User account (Account).

3.5. The User is personally responsible for maintenance of the confidentiality of account credentials, including the password, as well as for all, without exception, activities are conducted on behalf of the User’s account.

3.6. The User must immediately notify the Service Administration of the unauthorized use of his account or password or any other violation of the security system.

3.7. The Service Administration has the right at any time without User notification to make changes to the list of services offered on the Service and/or their prices. These changes shall only apply to User's that haven’t yet both signed CSA and become a customer.

3.8. If User provides the Administration of the Service with feedback & suggestions on it’s functionality or any other, it’s implied and agreed that Administration can use it without any compensation or remuneration given.

3.9. The Service Administration is entitled to request additional information from the User for the KYC procedure (know your client) and the latter has no right to refuse without any legal grounds.

4. Rights and obligations of the User

4.1. The properly registered User has the right to use the functionality of the Service in accordance with this Agreement.

4.2 The User is not entitled to:

- transfer account data (login and password) to any third parties without the consent of the Service Administration, the User is obliged to contact the Service Administration through the support service [email protected] to agree on the possibility of transferring data in exceptional cases, which are considered individually; - use personal account along with other persons and legal entities without the consent of the Service Administration; - modify or copy any files on the Site and/or App; - use the files of the Service, their fragments and elements in any form; - use malware, viruses that can disrupt the functionality of the Site or App, creating an additional load on the server; - Sell, transmit, host or otherwise commercially exploit Service; - Copy or use the Service for any other purposes except for personal, non-commercial purposes; - Modify, decrypt, reverse compile or reverse engineer the Service.

4.3. The following is prohibited on the Service in any form, during the communication on the Service (including by using the login, account avatars, via text graphic and other configurations):

- obscene language; - obscene, immoral, pornographic materials, materials containing scenes of violence; - actions aimed at war propaganda, incitement to national, racial or religious hatred and enmity, other files for the distribution of which criminal or administrative liability is provided; - files directly or indirectly aimed at any discrimination; - threats and insults; - files that violate copyright.

4.4. The actions of the User must demonstrate a respectful attitude towards the Service specialists and maintain a friendly atmosphere on the Service.

4.5. The use of the Service by minors must be subject to the legal requirements of Dutch legislation.

4.5.2. When applying for gaining an access to services, content, the User confirms that he/she is a person who has reached the required age to complete transactions related to receiving the services provided by the Service.

4.5.3. The Service Administration is not responsible for the illegal or inappropriate use of the Service by minors, including cases related to payments. The Service Administration, due to the technical incapability cannot verify the age of the User. Issues that arise when using The Service by minors must be settled by their legal representatives.

5. Confidential information, Intellectual property and privacy policy

5.1. The User and Administration ensure that secrecy is observed with respect to all information received from the other party of which information the receiving party knows or should reasonably know it is confidential. This prohibition does not apply if and insofar as the information concerned must be provided to a third party in compliance with a judicial decision, a statutory requirement, a statutory order by a public authority or for the proper performance of the agreement. The party that receives the confidential information may only use it for the purpose for which it has been provided. Information is in any case deemed confidential if it has been designated as such by either party.

5.2. The Service Administration owns exclusive rights to their information files as a result of its intellectual activity. Other persons may not use information files in any way, entirely or partially, without the consent of the copyright holder. User acknowledges that software and/or content made available by Administration is always confidential in nature and that this software contains trade secrets of Administration and/or its contractors and/or of the producer of the software.

5.3. All intellectual property rights to the software, websites, data files, databases, hardware, training, testing and examination materials, as well as other materials such as analyses, designs, documentation, reports, offers, including preparatory materials for these materials, developed or made available to User under the agreement remain exclusively vested in Administration, its licensors or its Administrations. User is solely granted the rights of use laid down in these general terms, in the agreement entered into by parties in writing and in the applicable mandatory legal provisions. A right of use granted to User is non-exclusive, non-transferable, non-pledgeable (niet-verpandbaar) and non sublicensable.

5.4 User is not permitted to remove or change any indication with respect to the confidential nature of the software, websites, data files, hardware or materials or with respect to copyrights, brands, trade names or any other intellectual property right pertaining to the software, websites, data files, hardware or materials, or have any such indication removed or changed.

5.5 Administration is entitled to use the User's figurative mark, logo or name in its external communication.

5.6. If this should be relevant, in Administration’s opinion, for the performance of the agreement, User informs Administrations in writing, at Administration’s request, about the way in which User performs its obligations under the applicable rules and regulations pertaining to the protection of personal data.

5.7. User indemnifies Administration against any claims by persons whose personal data are or have been processed and for which processing User is responsible pursuant to the law, unless User proves that the facts on which a claim is based are attributable to Administration.

5.8. User is fully responsible for the data that it processes when making use of a Service provided by Administration. User guarantees vis-à-vis Administration that the content, use and/or processing of the data are not unlawful and do not infringe any third party’s right. User indemnifies Administration against any claims by a third party instituted, for whatever reason, in connection with these data or the performance of the agreement.

5.9. If, further to a request or a lawfully issued order by a public authority or in the context of a statutory obligation, User should perform activities with relation to data of User, User’s employees or user's, any costs involved in this may be charged to User.

5.10. If Administration performs activities for User as a processor as meant in the rules and regulations pertaining to the protection of personal data, Section “Privacy policy” also applies.

6. Special provisions, liability

6.1. The User is obliged to ensure the uninterrupted Internet connection, equipment and software in order to receive information files and services. The Service Administration is not responsible for the impossibility of granting access to The Service information files, services due to a malfunction of the internet channel, equipment or software of the User.

6.2. The Service Administration does not guarantee timely crediting of all payments without exception, and is not responsible in cases where late crediting occurred for reasons beyond the control of the Administration, in particular as a result of bank failures, technical failures on the server, mobile operators failures, electricity supplying failures, other similar circumstances the Administration cannot influence. The Administration does not compensate for any additional expenses in such cases.

6.3. The Administration does not bear any responsibility for damages caused to the User as a result of dealing with advertisements posted on the Site or App, links to third-party resources. The User decides to follow the links unassisted, The Administration is not responsible for the documents of third-party resources.

6.4. The Administration is not responsible for the password guessing by third parties to the User's account as well as for actions performed by them using this account (in the Personal Account). The Administration cannot control these persons, however, it takes necessary measures to change the access password at the request of the User.

6.5. Information files, consultations and other services are provided exclusively to the person who paid for granting access to that files and services under individual agreement. It is forbidden to transfer the login and password for access to information files as well as to the data necessary to enter the User's Personal Account to third parties for their sharing without special Administration permission.

6.6. Any losses that may be incurred in the event of willful misconducting or reckless violation of any provision of this Agreement, as well as due to unauthorized access to communications of another User, are not reimbursed by the Service Administration.

6.6.1. The Service Administration shall not be liable for any shortcoming caused by the third party. The applicability of article 6:76 of the Dutch Civil Code is expressly excluded.

6.7. The Service Administration is not responsible for:

6.7.1. Delays or failures in various processes due to force majeure, as well as any case of malfunctions in telecommunication, computer, electrical and other related systems.

6.7.2. Delays or failures due to transfer system actions, banks, payment systems and for delays or failures associated with their work.

6.7.3. Improper Service functioning if the User does not have the necessary technical means for its use as well as does not bear any obligations to provide User with such means.

6.7.4. The documents or information posted on the Site or App by the User or any other third parties.

6.8. The User is solely responsible for the interpretation and use of the documents (information) posted on the Site or App.

6.9. The User is responsible for the adequacy of information provided by, including answers to the questions of the questionnaire, since the quality and result of the services depends on the information provided.

6.10. All disputes and disagreements arising from this Agreement or relating to the Agreement, the Parties will seek to resolve through negotiations. A claim procedure is provided in case of disputes. Claim review duration: 10 business days.

6.11. If it is impossible to reach an agreement, disputes are considered in court and in the manner prescribed by this Agreement and the current legislation of the Netherlands.

6.12. The Administration and the User are not liable to each other for damage possibly caused by using audio and/or data transmissions by telephone, fax, e-mail or other (electronic) means, such as interception, distortion, delays, viruses and other malware.

6.13. If User deploys employees and/or auxiliary persons in the performance of the agreement, these employees and auxiliary persons must have the knowledge and experience required and proof of authority.

6.14. Administration is not liable for damage suffered or costs incurred by transmission errors, malfunctions or the nonavailability of the User's facilities unless User proves that this damage or these costs are caused by intent or deliberate recklessness on the part of Administration’s management.

7. Security

7.1 If Administration is obliged to provide some form of information security under the agreement, this protection meets the specifications on security that parties have agreed on in writing. Administration does not guarantee that the information security provided is effective under all circumstances. If the agreement does not include an explicitly defined security method, the security features provided meet a level that is not unreasonable in view of the state of the art, the implementation costs, the nature, scope and context as known to Administration of the information to be secured, the purposes and the standard use of Administration’s products and services and the probability and seriousness of foreseeable risks.

7.2 The access or identification codes and certificates provided by or on behalf of Administration to User are confidential and must be treated as such by User, and they may only be made known to authorized staff in User’s own organization or company. Administration is entitled to change the access or identification codes and certificates. User is responsible for managing these authorisations and for providing and duly revoking access and identification codes.

7.3 In the event security features or the testing of security features pertain to software, hardware or infrastructure that has not been delivered by Administration to User, User guarantees that all licenses or approvals have been obtained so that the performance of such activities is actually allowed. Administration is not liable for any damage caused by or in relation to the performance of these activities. User indemnifies Administration against any claims, for whatever reason, arising from these activities being performed.

7.4 Administration is entitled to adapt the security measures from time to time if this should be required as a result of a change in circumstances.

7.5 User adequately secures its systems and infrastructure and keeps these adequately secured.

7.6 Administration may give User instructions about security features intended to prevent or to minimize incidents, or the consequences of incidents, that may affect security. If User should fail or follow the instructions issued by Administration or by a relevant public authority, or should fail to follow these in time, Administration is not liable and User indemnifies Administration against any damage that may arise as a result.

7.7 Administration is at any time permitted to install technical and organizational facilities to protect hardware, data files websites, software made available, software or other works to which User has been granted access, whether directly or indirectly, also in connection with a restriction agreed on in the content or the duration of the right to use these objects. User may not remove or circumvent any of such technical facilities or have these removed or circumvented.

8. Termination

8.1. Either party is exclusively entitled to terminate the Agreement for breach (ontbinden) following an imputable failure of the other party to meet its obligations under the agreement if the other party fails to meet any of its essential obligations under the agreement. User’s payment obligations and all obligations of User or a third party contracted by User to cooperate and/or to provide information apply in all cases as essential obligations under the agreement. Such termination should be done after a written notice of default has been served that is as detailed as possible and in which the other party is granted a reasonable period of time to remedy the breach.

8.2 If, at the time of the termination for breach, User has already received goods or services in the performance of the CSA, this performance and the relevant payment obligations cannot be undone unless User proves that Administration is in default with respect to the essential part of the performance due. With due regard to the provisions of the preceding sentence, sums invoiced by Administration prior to the termination for breach in connection with what has already been properly performed or delivered in the performance of the agreement remain due in full and become immediately payable at the time of the termination for breach.

8.3 The Agreement which, due to its nature and content, is not discharged by performance and which has been entered into for an indefinite period of time may be terminated, following consultation between parties, by either party by serving written notice of termination to the other party (opzeggen). Reasons for the termination must be stated. If a notice period has not been agreed on between parties, a reasonable period must be observed when notice of termination is served. Administration is never obliged to pay any compensation because of this termination.

8.4 Either party may terminate (opzeggen) the Agreement in writing, in whole or in part, without notice of default being required and with immediate effect, if the other party is granted a suspension of payments, whether or not provisional, a petition for bankruptcy is filed against the other party or the company of the other party is liquidated or dissolved other than for restructuring purposes or for a merger of companies. Administration may also terminate (opzeggen) the agreement, in whole or in part, without notice of default being required and with immediate effect, if a direct or indirect change occurs in the decisive control of User’s company. Administration is never obliged to repay any sum of money already received or pay any sum of money in compensation because of termination as referred to in this paragraph. If User is irrevocably bankrupted, its right to use the software, websites and the like made available to User ends, as does its right to access and/or use Administration’s services, without Administration being required to cancel these rights

9. Force majeure

9.1 Neither party is obliged to meet any obligation, including any statutory and/or agreed guarantee obligation, if it is prevented from doing so by circumstances beyond its control (overmacht). Circumstances beyond Administration’s control include, among other things: (i) defects in goods, hardware, software or materials of third parties that Administration uses on User’s instructions, (ii) measures by public authorities, (iii) power failures, (iv) failures of the Internet, data network or telecommunication facilities, (v) (cyber) crime, (cyber) vandalism, (vi) wars, military operations or terrorism and (viii) general transport problems etc.

9.2 If a force majeure situation lasts for more than sixty days, either party has the right to terminate the agreement, in writing. In such situations, all that has already been performed under the agreement must be paid for on a proportional basis, without anything else being due by either party to the other party.

10. Transfer of rights and obligations

10.1 User is not entitled to sell, transfer or pledge (verpanden) its rights and obligations under an agreement to a third party.

10.2 Administration is entitled to sell, transfer or pledge (verpanden) any claims it has to payment of any sums due to a third party.

11. Applicable law and disputes

11.1 The agreements between Administration and User including this Agreement, are governed by the laws of the Netherlands. Applicability of the Vienna Convention 1980 (The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

11.2 Any disputes that may arise from the Agreement between parties and/or from any further agreements deriving from this Agreement are resolved by the cantonal section of the Netherlands District Court (kantongerecht).

12. Concluding provisions

12.1. The current version of this Agreement is relevant from the moment it is published on the Site or App and for an indefinite period of time.

Privacy Policy

1. General Provisions

1.1. Scope of processing personal data

In general, we (Administration / Hellomove B.V. / Controller) only process the personal data of our Users to the extent necessary to provide a functioning of Service with our content and services. The regular processing of personal data only takes place with the consent of the User. Exceptions include cases where prior consent cannot be technically obtained and where the processing of the data is permitted by law.

1.2. The Administration's policy regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information the Administration can receive about Users to the hello-move.com Site and its subdomains and/or App.

1.3. Personal data is processed in accordance with the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data of 28 January 1981, the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (repealing Directive 95/46/EC) - General Data Protection Regulation (GDPR), the Directive (EU) 2002/58/EC - on the processing of personal data and the protection of privacy in the electronic communications sector.

1.4. Where consent is appropriate for processing personal data, Art. 6 (1) (1) (a) GDPR serves as the legal basis to obtain the consent of the data subject for the processing of their data.

As for the processing of personal data required for the performance of a contract of which the data subject is party, Art. 6 (1) (1) (b) GDPR serves as the legal basis. This also applies to processing operations required to carry out pre-contractual activities.

When it is necessary to process personal data in order to fulfil a legal obligation to which our company is subject, Art. 6 (1) (1) (c) GDPR serves as the legal basis.

If vital interests of the data subject or another natural person require the processing of personal data, Art. 6 (1) (1) (d) GDPR serves as the legal basis.

If the processing of data is necessary to safeguard the legitimate interests of our company or that of a third party, and the fundamental rights and freedoms of the data subject do not outweigh the interest of the former, Art. 6 (1) (1) (f) GDPR will serve as the legal basis for the processing of data.

1.5. User’s personal information will be stored for as long as is necessary to fulfill the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes.

The personal data of the data subject will be erased or restricted as soon as the purpose of its storage has been accomplished. Additional storage may occur if this is provided for by the European or national legislator within the EU regulations, law, or other relevant regulations to which the Controller is subject. Restriction or erasure of the data also takes place when the storage period stipulated by the aforementioned standards expires, unless there is a need to prolong the storage of the data for the purpose of concluding or fulfiling the respective contract.

1.6. User has the right to revoke his consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation.

1.7. User can prevent the collection and processing of his personal data by the respective providers by preventing the storage of third-party cookies on User’s computer, using the "Do Not Track" function of a supporting browser, deactivating the execution of script code in User’s browser or using a script blockers in User’s browser.

2. General definitions used in the Policy:

2.1. Site - a set of graphic and informational files as well as the software and databases that ensure their availability on the Internet at the network address of the main domain hello-move.com as well as at the network addresses of subdomains.

2.2. App - application software owned by Administrator, for use by the general public on mobile devices such as smartphones and tablets providing services and functionality, similar to Site.

2.3. Service – Site and/or App.

2.4. User – Site or App visitor;

3. User rights

3.1. By providing the services of the Service, the Controller, acting reasonably and in good faith, considers that the User:

- has all the necessary rights allowing him to use the Service in accordance with its purpose;

- states reliable personal information, necessary and sufficient contact details for using the Service;

- does not indicate third parties information without the consent of such persons and duly authorization.

3.2. The Controller does not verify the accuracy of the information received (collected) about the User, the User determines individually the documents of the posted information for the purposes of using the Service.

3.3. User have the right:

1. Right to information

To request the Controller to confirm whether User’s personal data is processed by Controller.

If such processing occurs, User can request the following information from the Controller:

· The purpose for which the personal data is processed.

· The categories of personal data being processed.

· The recipients or categories of recipients to whom the personal data have been or will be disclosed.

· The planned duration of the storage of personal data or, if specific information is not available, criteria for determining the duration of storage.

· The existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning User or to object to such processing.

· The existence of the right to lodge a complaint with a supervisory authority.

· Where personal data are not collected from User any available information as to their source.

· The existence of automated decision-making including profiling under Article 22 (1) and Article 22 (4) GDPR and, in certain cases, meaningful information about the data processing system involved, and the scope and intended result of such processing on the data subject.

User has the right to request information on whether his personal data will be transmitted to a third country or an international organization. In this context, User can then request for the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

2. Right to rectification

User has a right to rectification and/or modification of the data, if his processed personal data is incorrect or incomplete. The Controller must correct the data without delay.

3. Right to the restriction of processing

User may request the restriction of the processing of his personal data under the following conditions:

· If the User challenges the accuracy of his/her personal data for a period that enables the Controller to verify the accuracy of his/her personal data.

· The processing is unlawful, and User opposes the erasure of the personal data and instead requests the restriction of their use instead.

· The Controller or its representative no longer need the personal data for the purpose of processing, but User need it to assert, exercise or defend legal claims; or

· If User have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate interests of the Controller override his/her interests.

If the processing of personal data concerning User has been restricted, this data may – with the exception of data storage – only be used with his/her consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the processing has been restricted according to the aforementioned conditions, User will be informed by the Controller before the restriction is lifted.

4. Right to erasure

a) Obligation to erase:

If User request from the Controller to delete his/her personal data without undue delay, they are required to do so immediately if one of the following applies:

· Personal data concerning User is no longer necessary for the purposes for which they were collected or processed.

· User withdraws his/her consent on which the processing is based pursuant to Art. 6 (1) (1) (a) and Art. 9 (2) (a) GDPR and where there is no other legal basis for processing the data.

· According to Art. 21 (1) GDPR User object to the processing of the data and there are no longer overriding legitimate grounds for processing, or User object pursuant to Art. 21 (2) GDPR.

· His/her personal data has been processed unlawfully.

· The personal data must be deleted to comply with a legal obligation in Union law or Member State law to which the Controller is subject.

· His/her personal data was collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

b) Information to third parties

If the Controller has made his/her personal data public and must delete the data pursuant to Art. 17 (1) GDPR, they shall take appropriate measures, including technical means, to inform data processors who process the personal data, that a request has been made to delete all links to such personal data or copies or replications of the personal data, taking into account available technology and implementation costs to execute the process.

c) Exceptions:

The right to deletion does not exist if the processing is necessary

1. to exercise the right to freedom of speech and information.

2. to fulfill a legal obligation required by the law of the Union or Member States to which the Controller is subject, or to perform a task of public interest or in the exercise of public authority delegated to the representative.

3. for archival purposes of public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, to the extent that the law referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing, or

4. to enforce, exercise or defend legal claims.

5. Right to information

User reserves the right to be informed about the recipients of his/her data by the Controller.

6. Right to data portability

User has the right to receive his/her personal data given to the Controller in a structured and machine-readable format. In addition, User have the right to transfer this data to another person without hindrance by the Controller who was initially given the data, if:

1. the processing is based on consent in accordance with Art. 6 (1) (1) (a) GDPR or Art. 9 (2) (a) GDPR or performance of a contract in accordance with Art. 6 (1) (1) (b) GDPR and

2. the processing is done by automated means.

In exercising this right, the User also has the right to transmit his/her personal data directly from one person to another, insofar as this is technically feasible. Freedoms and rights of other persons shall not be affected.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the Controller.

7. Right to object

For reasons that arise from particular situation, User has, at any time, the right to object to the processing of his/her personal data pursuant to Art. 6 (1) (1) (e) or 6 (1) (1) (f) GDPR; this also applies to profiling based on these provisions.

The Controller will no longer process the personal data concerning User unless he can demonstrate compelling legitimate grounds for processing that outweigh his/her interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.

If the personal data relating to User are processed for direct marketing purposes, User has the right to object at any time to the processing of his/her personal data in regard to such advertising; this also applies to profiling associated with direct marketing.

If User objects to processing for direct marketing purposes, his/her personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58/EG, the User has the option, in the context of the use of information society services, to exercise his/her right to object to automated decisions that use technical specifications.

8. Right to withdraw the data protection consent declaration

The User has the right to withdraw his/her consent at any time by sending a regular mail on the postal address of the Administration.

Consent will be considered withdrawn since the receipt of the shipment by the Administration.

The withdrawal of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal.

9. Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, User shall have the right to complain to a supervisory authority, in the Member State of his/her residence, or his/her place of work or place of alleged infringement, if User believe that the processing of the personal data concerning User violates the GDPR.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

3.4. The Controller processes the User's personal data being sent by the User through the personal account forms on the Service as well as through the documents sent by the Administration for the purposes of providing services.

3.5. At the process of creating a personal account on the Service the User expresses his consent to this Privacy Policy in a clickwrap form.

4. Volume of information about User

4.1. The User provides sufficient personal information to the Controller to be granted services. The User provides such information on their own when registering (creating an account) or in the process of using the Service.

4.2. For the duly provision of the services the following information containing User’s personal data may be requested:

- Full name (including previous ones);

- passport and/or ID details (including date and place of birth, citizenship, nationality);

- photos of the format required for documents;

- personal mobile phone number;

- personal e-mail;

- military duty status and other information of a military ID or registration certificate;

- data of documents on the absence of a criminal record;

- data of documents on vocational education, professional retraining, advanced training, internship;

- data of documents confirming special knowledge;

- data of documents on awarding a scientific degree, academic title, lists of scientific papers and inventions and information about awards and titles;

- proof of the foreign language skills;

- marital status, data on the composition and members of the family;

- information on social benefits, pension provision and insurance;

- data of disability documents (if any);

- data of the medical report (if necessary);

- work experience and other data of the workbook;

- position, qualification level;

- information about wages;

- information about any income, including passive income;

- information about bank accounts, cards issued;

- data of documents on payment of taxes (tax declarations);

- proof of address at the place of residence (by registration and actual), date of registration at the specified place of residence;

- data of a certificate of registration with the tax authority of an individual;

- data of the insurance certificate of the state pension insurance;

- CV’s;

- letters of recommendation;

- information about the existing temporary/permanent residence permit (if any);

- information about the activities of an individual entrepreneur (if any) etc.

5. Purposes of personal data processing

5.1. The User's personal data are processed for the following purposes:

5.1.1. Identification of The User;

5.1.2. Processing of applications for the provision of services;

5.1.3. Fulfillment of obligations to provide paid services;

5.1.4. Establishing and maintaining communication with The User, including sending responses to the User's requests, informing The User about The Service operation, other latest developments of The Controller such as informing about the progress of the provision of services;

5.1.5. Fulfillment of legal requirements;

5.1.6. Sending notifications to The User about new products and services, special offers and various events. The User may always give up to receive informational messages by sending an email to the Controller to [email protected] or by using the appropriate links in the message.

6. The procedure for processing information about The User, personal data.

6.1. The processing of information, personal data of The User is carried out on a legal basis solely for the proper use of the Service. It is not allowed to process personal data with purposes that go beyond those expressed at section 5 of this Privacy Policy.

6.2. The processing of information, personal data of The User is carried out on the basis of the principles of the legality of the purposes and methods of processing, the compliance of the volume and nature of the processed personal data, information, methods of processing, the inadmissibility of combining different databases, which contain personal data.

6.3. When processing personal data, The Controller fully complies with the rules and principles of the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data of 28 January 1981, the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the Directive (EU) 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications sector, undertakes not to disclose and disseminate to third parties personal data without personal data subject consent out of the purposes of their processing.

6.4. Information and personal data of The User are stored on electronic media and processed by using automated systems, except cases when non-automated processing of personal data is necessary to fulfill legal requirements and (or) for the purposes of providing services ordered by The User. The storing of personal data is carried out in a form that allows to determine the subject of personal data (User), no longer than it is required by the purposes of processing personal data (until The User Account is deleted from The Service or until the mutual obligations are fully fulfilled).

6.5. The Controller takes technical, organizational and legal measures to ensure the protection of information and personal data of The User from unauthorized or accidental access to them, destruction, modification, blocking, copying, distribution, as well as from other illegal actions by any legal means available and also according to the technical properties of The Service given its capabilities.

6.6. For authorization, the User's login (e-mail address or mobile phone number) and password are used. The User is responsible for the safety of this information. The User is solely obliged to take reasonable measures to ensure their confidentiality.

7. Minors privacy policy.

7.1. The use of The Service by minors must be subject to the following legal requirements.

7.2. When registering on The Service, The User, including minors, confirms the legal competency to make deals related to the receipt or provision of services provided by the Service.

7.3. The Controller is not responsible for cases of use of the Service by minors; issues arising at the use of The Service by minors must be settled by their legal representatives (parents, adoptive parents, tutors).

7.4. The consent on processing minor’s personal data must be given in accordance with article 8 GDPR.

7.5. By giving consent to the processing of personal data on the Service form, the legal representative of the minor, thereby, gives approval (by meaning p. 1 art. 8 GDPR) to the consent given by the minor for whom he is responsible.

8. Appeals of The User.

8.1. The User has the right to send their requests to the Service Controller, including requests regarding the use of their personal data or other related requests in writing or electronic form to the email address: [email protected].

8.2. All the dispatches received by The Administration from The User (applications in writing or electronic form) refers to the restricted information data and is not disclosed without the written consent of The User. Personal data and other personal information of The User who sent the request cannot be used without the consent of The User except to respond to the topic of the received request or in cases directly provided for by law.

Cookie Policy

The administration of the "Hello Move" website registered on the domain name hello-move.com (hereinafter: "Website", "Service") establishes the following rules for using cookies.

The action confirming the acceptance by the User of the terms of Cookie Policy is the beginning of using the functionality of the Service.

1. General Provisions

1.1. This cookie policy (hereinafter: "Policy") is in addition to the Privacy Policy in force on the Website and establishes ways and purposes of using cookies.

1.2. Cookies are small pieces of data with service information about visiting the Website, which the server sends to the device to the User.

2. Purpose of Cookies

2.1. The Service automatically uses cookies only for the following purposes:

2.1.1. for User authorization;

2.1.2. to improve the operation of the Service;

2.1.3. to form priority information for the User;

2.1.4. to save search settings, advertising preferences;

2.1.5. to preserve the language in which the User primarily studies the information;

2.1.6. for analysis, statistics on the use of the Service;

2.1.7. to make a payment (save the details of the User).

2.2. Based on the data collected by the cookies the most convenient functionality of the Service is developed, statistical and marketing research is carried out, errors are corrected, new functions are tested to improve the efficiency of the Service, the most relevant information for the User is personalized and displayed.

3. Types of cookies

3.1. For the purposes specified in section 2 of this Policy, the Service uses the following types of cookies:

3.1.1. technical cookies necessary for the correct operation and provision of the functionality of the Service, authentication and authorization of the User, ensuring the security of credentials when making a payment;

3.1.2. analytical and marketing cookies that are used to recognize UserItem, statistics, count visitors to the Service, collect information about transactions performed, ensure the relevance of advertising.

3.1.3. other cookies that perform service functions for the convenience of working with the Service (save personal preferences, customizable elements, language).

4. Cookie Lifetime

4.1. Cookies expire at the end of the session (when the page or browser window is closed).

4.2. Cookies that allow UserItem to store their preferences are automatically deleted after their task has been completed.

4.3. Disabling some types of cookies may result in the use of sections or functions of the Service becoming impossible or may not work correctly.

5. Cookie management

5.1. When visiting the Service for the first time, in a pop-up window (or using another technical solution), the User is asked to consent to the use of cookies that will be stored on the User's device. Accepting the use of cookies on the Service means the User's consent to the installation of cookies.

5.2. Cookies are set automatically when the page is loaded, unless otherwise specified in the browser settings. If the User approved the use of cookies, but later changed his mind, he can independently delete the saved files in his browser.

5.3. In case the User does not agree with the setting of cookies for selection, he can use this function to launch.. Stored cookies can also be deleted at any time in system applications.

5.4. The User may change browser settings to accept or reject by default all cookies or cookies from certain websites, including the Service.

5.5. Only the Administration of the Service has access to information collected using cookies for the purposes specified in section 2 of this Policy. The Administration maintains the confidentiality of the specified information and does not transfer them to third parties in any form.

For all questions arising in connection with the use of cookies, the User has the right to contact the Website support [email protected] with the note "cookies" in the subject line of the letter.

Refund Policy

Administration of the website "Hello Move", located on the domain hello-move.com (hereinafter referred to as the "Website", "Service") in accordance with the current civil legislation, this Policy establishes the rules for the refund to UserItem of the site.

Payment for an order on the Service is an expression of agreement with the current Policy; before paying for an order, the User should familiarise themself with the rules outlined in this Policy.

1. Refund for the information materials provided

1.1. The service of providing information materials is a step-by-step instruction describing the algorithm of actions during the progress of the migration program, obtaining a visa, which the system selects based on the information provided by the User (questionnaire), is considered provided from the moment such instructions are presented.

1.2. The User has the right to refuse to receive information materials (instructions) at any time before the actual transfer. In case of refusal to receive information materials (instructions) before their transfer, the Website Administration shall refund the amount paid by the User within ten days from the date of the relevant request.

1.3. The User does not have the right to refuse the received information materials (instructions) of proper quality, since this material has individually defined properties, compiled on the basis of a questionnaire filled out by the User (information provided by the User), material that can be used exclusively by the User acquiring it.

1.4. In case of technical defects (unreadability, file damage, etc.), the instruction is subject to replacement at the request of the User.

2. Refund of funds for the services of a specialist (consulting services)

2.1. The specialist's service (consultation) is considered granted from the moment it is provided.

2.2. The User has the right to refuse to receive a consultation at any time before it begins. In case of refusal to receive a consultation before it begins, the Website Administration will refund the amount paid by the User within ten days from the date of the relevant request.

2.3. The User has the right to refuse to receive advice on condition of payment for the actual time of rendering the service in accordance with the cost established at the time of rendering the service, as well as compensation for the actual expenses incurred by the Website Administration (for organising telephone conversations, collecting material, costs associated with finding partners, requests for additional information, negotiations, studying documents, analysis programs and others).

3. Refund for visa support services, support of participation in the migration program, relocation

3.1. The Administration and the Service specialists take reasonable and sufficient measures to ensure that the User's cooperation with the Service leads to positive results (the User received the necessary results from participating in the migration program; the User received a visa; the User received the necessary information, issued documents, etc., in accordance with the purpose of applying to the Service). However, the decisions taken by the relevant authorities of foreign states (on visa issuance, assignment of status, etc.) are beyond the control of the Website Administration, in this regard, services are subject to payment in full, regardless of the result.

3.2. The User has the right to refuse to receive support services for participation in the migration program, visa support services at any time before the start of their provision. In case of refusal to receive services before the start of their provision, the Website Administration shall refund the amount paid by the User within ten days from the date of the relevant request.

3.3. The consequences of the User's refusal of the services are established by the Contract.

3.4. Consular fees, state fees, payment for translation and certification of documents are not included in the cost of consulting and information services of the Service and are paid by the User separately according to the tariffs of the relevant institutions, organisations. These funds are non-refundable or are returned according to the rules established by the relevant institutions. At the same time, the User independently applies to the specified institutions, organisations without involving the Site Administration.

4. Agency services

4.1. The cost of the agency's services, which are provided in accordance with clause 2.1.5. of the User Agreement, are established by the contract with this agency. The administration of the Hello Move website does not affect pricing, as well as other legal relations arising between the User and the agency.

4.2. Funds for the agency's services are returned according to the rules established by the agreement with this agency, without involving the Site Administration.

5. Other cases

5.1. If it is impossible to fulfil obligations due to circumstances that do not depend on the will of the parties: the cancellation of the migration program, the ban on entry into the country, military operations in the country of migration and other circumstances of this kind (force majeure), the Website Administration is released from liability for obligations, funds are not refundable.

5.2. In case of errors in payment (repeated payment of the same service, payment in a larger amount), the funds are subject to refund within ten days from the date of the relevant claim. In this case, the claim for erroneously transferred funds must be submitted within five days from the date of the transaction.


6.1. The User wishing to make a refund on the grounds provided for in this Policy, sends an application to the Administration of the Service, indicating in the subject of the letter "Refund". The letter must contain information about the date and method of payment, and a copy of the payment receipt is attached. Letters that do not meet the specified requirements are not considered.

6.2. The refund is made in the same way as the payment was made. The terms of the refund depend on the method of the initial payment.

6.3. The commission provided by the payment system for the reverse transfer of money is deducted from the amount that is subject to refund.

6.4. The refund period depends on the specific payment system with which the User made the payment. The Service Administration makes a decision on the refund of funds within five days, provided that the application meets the requirements specified in clause 6.1.

7. Contacts, appeals

7.1. Applications for a refund in accordance with the procedure provided for in this Policy are accepted at the following email address: [email protected]

7.2. The status of the refund can be clarified by requesting an e-mail address: hello@hello-move.