Terms of use

The Administration of the “Hello Move” Site located on the domain named hello-move.com (hereinafter referred to as the “Site”, “Service”) offers to use of the technical capabilities as well as consulting and information services of the Site to any adult voting citizen or legal entity, regardless of location (hereinafter referred to as the "User") on the terms of this Agreement.

1. General Provisions

1.1. These Terms of use are the User Agreement of the Site (hereinafter referred to as the “Agreement”). This Agreement is a public offer. By accessing to the Site, the User is considered to have acceded to this Agreement, while the Site User (hereinafter referred to as the "User") is a person who has an access to the Site via the Internet and uses the Site.

1.2. This Agreement is valid for an indefinite period and the User has the right of access to the services of the Site throughout. This Agreement is valid until mutual obligations are fully enforced….

1.3. The Site Administration reserves the right to unilaterally making changes to the text of this Agreement, clauses of the Site, the functionality of the Site, the documents of the information items provided by publishing a new edition (updates), which comes into force from the moment it is posted on the Site.

1.4. If the User is interested in purchasing a service or program that is offered on the Site, the User contacts the Site Administration according to the contact information specified on the Site, after that, upon reaching an agreement on the purchase of a specific program or service an individual agreement will be concluded with the User, in which the significant conditions of such agreement will be stipulated.

1.5. The User undertakes to consider the functionality of the Site, the procedure for providing information files, the provision of services, the working regulations of the Site (Refund Policy, Privacy Policy, and Cookie Policy), the structure and sections of the personal account. If any questions arise, the User has the right to contact the Site support hello@hello-move.com.

2. Subject of the Agreement

2.1. On the free of charge basis the User can aware on the Site of the services and programs the User can purchase under the terms of an individual agreement as well as information files namely:

2.1.1. On migration and visa support issues;

2.1.2. On information support issues (consultations on issues raised by the user).

3. Procedure for using the Site

3.1. The Site and the documents included are owned and operated by the Site Administration.

3.2. The documents of the Site may not be copied, published, reproduced, transmitted or distributed in any way as well as posted on the global Internet without the prior written consent of the Site Administration.

3.3. The documents of the Site is protected by Copyright, Trademark law, as well as other rights related to the Intellectual property and Unfair competition law.

3.4. When using some of the site's services it may be necessary to create a User account.

3.5. The User is personally responsible for obligations of the confidentiality of account information, including the password, as well as for all, without exception, activities are conducted on behalf of the Account User.

3.6. The user must immediately notify the site Administration of the unauthorized use of his account or password or any other violation of the security system.

3.7. The Site Administration has the right at any time without User notification to make changes to the list of services offered on the Site and (or) to the service prices provided by the Internet resource.

4. Rights and obligations of the User

4.1. The properly registered User has the right to use the functionality of the site in accordance with this Agreement, including:

- search and look through available files on the Site;

- contact the Site Administration (technical support) on all issues arising while using The Site, including using a special form.

4.2 The user is not entitled to:

- transfer account data (login and password) to any third parties without the consent of the Site Administration, the User is obliged to contact the Site Administration through the support service hello@hello-move.com to agree on the possibility of transferring data in exceptional cases, which are considered individually;

- use your personal account along with other persons and legal entities without the consent of the Site Administration;

- modify or copy any files on the Site;

- use the files of the Site, their fragments and elements in any form;

- use malware, viruses that can disrupt the functionality of the Site, creating an additional load on the server.

4.3. The following is prohibited on the Site in any form, when communicating with the Site specialists and (or) by using the login, account avatars, via text graphic and other configurations:

- obscene language;

- obscene, immoral, pornographic materials, materials containing scenes of violence;

- actions aimed at war propaganda, incitement to national, racial or religious hatred and enmity, other files for the distribution of which criminal or administrative liability is provided;

- files directly or indirectly aimed at any discrimination;

- threats and insults;

- files that violate Copyright.

4.4. The actions of the Site User should be aimed at maintaining a friendly atmosphere, respectful attitude towards the specialists of the Service.

4.5. The use of the Site by minors must be subject to the following legal requirements:

4.5.1. Minors aged from fourteen to eighteen years old should make deals with the written consent of their legal representatives - parents, adoptive parents or tutors. A deal made by such a minor is also valid if it is subsequently approved in writing way by his parents, adoptive parents or tutors.

4.5.2. When applying for gaining un access to services, files, the User confirms that he/she is a person who has reached the required age to complete transactions related to receiving the services provided by the Site.

4.5.3. The Site Administration is not responsible for the use of the Site by minors, including cases related to payments. The Site Administration, due to the technical features cannot determine the age of the User. Issues that arise when using The Site by minors must be settled by their legal representatives (parents, adoptive parents, tutors). А ВОТ ЗДЕСЬ ДОЛЖНЫ БЫТЬ УКАЗАНЫ ПОЛИТИКИ KYC - как минимум при оплате необходимо подгружать скан/фото identity card юзера.

5. Confidential information, Intellectual property

5.1. The Site Administration owns exclusive rights to their information files as a result of its intellectual activity. Other persons may not use information files in any way, entirely or partially, without the consent of the Сopyright holder.

5.2. The Site Administration is the Сopyright holder for the software, design, documents and other components of the Site.

5.3. The information that the parties transfer to each other under this Agreement (details of the parties, information files) is confidential.

5.4. The procedure for processing and protecting personal data is determined by the Privacy Policy.

6. Special provisions, liability

6.1. The User is obliged to ensure the uninterrupted Internet connection, equipment and software in order to receive information files and services. The Site Administration is not responsible for the impossibility of granting access to The Site information files, services due to a malfunction of the Internet channel, equipment or software of the User.

6.2. The Site Administration does not guarantee timely crediting of all payments without exception, and is not responsible in cases where late crediting occurred for reasons beyond the control of the Administration, in particular as a result of bank failures, technical failures on the server, mobile operators failures, electricity supplying failures, other similar circumstances the Administration cannot influence. The Administration does not compensate any additional expenses in such cases.

6.3. The Administration does not bear any responsibility for damages caused to the User as a result of dealing with advertisements posted on the Site, links to third-party resources. The user decides to follow the links unassisted, The Administration is not responsible for the documents of third-party resources.

6.4. The Administration is not responsible for the password guessing by third parties to the User's account as well as for actions performed by them using this account (in the Personal Account). The Administration cannot control these persons, however, it takes necessary measures to change the access password at the request of the User.

6.5. Information files, consultations and other services are provided exclusively to the person who paid for granting access to that files and services under individual agreement. It is forbidden to transfer the login and password for access to information files as well as to the data necessary to enter the User's Personal Account to third parties for their sharing without special Administration permission.

6.6. Any losses that may be incurred in the event of willful misconducting or reckless violation of any provision of this Agreement, as well as due to unauthorized access to communications of another User, are not reimbursed by the Site Administration.

6.7. The site administration is not responsible for:

6.7.1. Delays or failures in various process due to force majeure, as well as any case of malfunctions in telecommunication, computer, electrical and other related systems.

6.7.2. Delays or failures due to transfer system actions, banks, payment systems and for delays or failures associated with their work.

6.7.3. Improper Site functioning if the User does not have the necessary technical means for its use as well as does not bear any obligations to provide users with such means.

6.7.4. The documents of information posted on the Site.

6.8. The User is solely responsible for the interpretation and use of the documents (information) posted on the Site.

6.9. The User is responsible for the adequacy of information provided by, including answers to the questions of the questionnaire, since the quality and result of the services depends on the information provided.

6.10. All disputes and disagreements arising from this Agreement or relating to the Agreement, the Parties will seek to resolve through negotiations. A claim procedure is provided in case of disputes. Claim review duration: 10 business days.

6.11. If it is impossible to reach an agreement, disputes are considered in the court as the Site Administration located, in the manner prescribed by applicable law.

7. Concluding provisions

7.1. The current version of this Agreement is relevant from the moment it is published on the Site and for an indefinite period of time.

7.2. Details of the Site Administration:

Hellomove B.V.

Netherlands, Julianadorp, Middelzand 3445, 1788ER

Phone: +31 6 34004893

Registration number in the Chamber of Commerce of the Kingdom of the Netherlands (KvK-number) - 76261948

IBAN: LT97 3250 0576 7085 4884

VAT-number: NL860565920B01


Account holder: Hellomove B.V.

Account holder address: Middelzand 3445, Julianadorp, 1788ER

Emitting bank: Revolut

Privacy Policy

1. General Provisions

1.1. The Administration of the “Hello Move” Site (hereinafter referred to as the “Operator“) represents the observance of rights as one of the most important conditions for carrying out its activities.

1.2. The Operator's policy regarding to the processing of personal data (hereinafter referred to as the Policy) applies to all information the Operator can receive about visitors to the hello-move.com website and its subdomains.

1.3. Personal data is processed in accordance with the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data of 28 January 1981, the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (repealing Directive 95/46/EC) - General Data Protection Regulation (GDPR), the Directive (EU) 2002/58/EC - on the processing of personal data and the protection of privacy in the electronic communications sector.

1.4. Application for the provision of services is an action confirming the User's consent to this Policy.

2. General definitions used in the Policy:

2.1. Site - a set of graphic and informational files as well as the software and databases that ensure their availability on the Internet at the network address of the main domain hello-move.com as well as at the network addresses of subdomains.

2.2. User – site visitor;

2.3. Personal data - information relating to the User;

2.4. Processing of personal data - actions with personal data performed using the software and without it;

2.5. Depersonalization of personal data - actions with personal data aimed at impossibility to determine the ownership of the User personal data without additional information;

2.6. Dissemination of personal data - actions, the result of which is the disclosure of personal data to an indefinite number of persons;

2.7. Provision of personal data - actions, the result of which is the disclosure of personal data to a certain number of persons;

2.8. Destruction of personal data - actions, the result of which is the irretrievable deletion of personal data on the data storage device or any information-carrying medium.

3. User rights

3.1. By providing the services of the Site, the Operator, acting reasonably and in good faith, considers that the User:

- has all the necessary rights allowing him to use the Site in accordance with its purpose; - states reliable personal information, necessary and sufficient contact details for using the services of the Site; - does not indicate third parties information without the consent of such persons.

3.2. The Operator does not verify the accuracy of the information received (collected) about the UserItem, the UserItem determine individually the documents of the posted information for the purposes of using the Site.

3.3. UserItem have the right:

- exercise full and free of costs access to the personal information on the Site (using a login and password, if such information is contained in your personal account); - make changes and corrections to the personal information individually, provided that such changes and corrections contain up-to-date and reliable information in accordance with the purposes of the Site; - delete personal information from the Site; - require the Operator to clarify the personal data, block it or delete if such data is incomplete, outdated, unreliable, illegally obtained or not necessary for the stated purpose of using the Site along with the absence of the technical ability to perform such actions individually; - receive from the Operator information regarding the processing of information of the User as well as the personal data.

3.4. The Operator processes the User's personal data being sent by the User through the forms listed on the Site as well as through the documents sent by the Administration for the purposes of providing services. By sending his personal data to the Operator, the User expresses his consent to this Policy.

4. Volume of information about UserItem

4.1. The UserItem provide sufficient personal information to the Site Operator to be granted services. The UserItem provides such information on their own when registering (creating an account) or in the process of using the site.

4.2. The UserItem of the Site post the following minimum necessary personal data: first and last name, mobile phone number, e-mail, account details, data and documents which is necessary for the provision of services.

5. Purposes of personal data processing

5.1. The User's personal data - first and last name, phone number, e-mail address, account details, document data - are processed for the following purposes:

5.1.1. Identification of The User;

5.1.2. Processing of applications for the provision of services;

5.1.3. Fulfillment of obligations to provide paid services;

5.1.4. Establishing and maintaining communication with The User, including sending responses to the User's requests, informing The User about The Site operation, other latest developments of The Operator such as informing about the progress of the provision of services;

5.1.5. Fulfillment of legal requirements;

5.1.6. Sending notifications to The User about new products and services, special offers and various events. The User may always give up to receive informational messages by sending an email to The Operator to hello@hello-move.com or by using the appropriate links in the message.

6. The procedure for processing information about The UserItem, personal data.

6.1. The processing of information, personal data of The UserItem is carried out on a legal basis solely for the proper use of the site. It is not allowed to process personal data with purposes that go beyond the use of The Site.

6.2. The processing of information, personal data of The UserItem is carried out on the basis of the principles of the legality of the purposes and methods of processing, the compliance of the volume and nature of the processed personal data, information, methods of processing, the inadmissibility of combining different databases, which contain personal data.

6.3. When processing personal data, The Operator fully complies with the rules and principles of the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data of 28 January 1981, the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the Directive (EU) 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications sector, undertakes not to disclose and disseminate to third parties personal data without personal data subject consent out of the purposes of their processing.

6.4. Information and personal data of The UserItem are stored on electronic media and processed by using automated systems, except cases when non-automated processing of personal data is necessary to fulfill of legal requirements and (or) for the purposes of providing services ordered by The User. The storing of personal data is carried out in a form that allows to determine the subject of personal data (User), no longer than it is required by the purposes of processing personal data (until The User Account is deleted from The Site or until the mutual obligations are fully fulfilled).

6.5. The removing information and personal data of the User is carried out when:

- self-deletion by the User of data from The Site, while deleting an account as well; - removal of The User information by The Operator in case of violation of the restrictions established by the User Agreement; - at the request of the User.

6.6. The Operator takes technical, organizational and legal measures to ensure the protection of information and personal data of The UserItem from unauthorized or accidental access to them, destruction, modification, blocking, copying, distribution, as well as from other illegal actions by any legal means available and also according to the technical properties of The Site given its capabilities.

6.7. For authorization, the User's login (e-mail address or mobile phone number) and password are used. The User is responsible for the safety of this information. The user is solely obliged to take reasonable measures to ensure their confidentiality.

7. Confidentiality regarding minors.

7.1. The use of The Site by minors must be subject to the following legal requirements.

7.2. When registering on The Site, The User confirms the legal competency to make deals related to the receipt or provision of services provided by the site's employees.

7.3. The Operator is not responsible for cases of use of the site by minors; issues arising at the use of The Site by minors must be settled by their legal representatives (parents, adoptive parents, tutors).

8. Appeals of The UserItem.

8.1. The UserItem have the right to send their requests to the Site Operator, including requests regarding to the use of their personal data or other related requests in writing or electronic form to the email address: hello@hello-move.com.

8.2. All the dispatches received by The Administration from The UserItem (applications in writing or electronic form) refers to the restricted information data and is not disclosed without the written consent of The User. Personal data and other personal information of The User who sent the request cannot be used without the consent of The User except to respond to the topic of the received request or in cases directly provided for by law.

Cookie policy

The administration of the "Hello Move" website registered on the domain name hello-move.com (hereinafter: "Website", "Service") establishes the following rules for using cookies.

The action confirming the acceptance by the User of the terms of Cookie Policy is the beginning of using the functionality of the Service.

1. General Provisions

1.1. This cookie policy (hereinafter: "Policy") is in addition to the Privacy Policy in force on the Website and establishes ways and purposes of using cookies.

1.2. Cookies are small pieces of data with service information about visiting the Website, which the server sends to the device to the User.

2. Purpose of Cookies

2.1. The Service automatically uses cookies only for the following purposes:

2.1.1. for User authorization;

2.1.2. to improve the operation of the Service;

2.1.3. to form priority information for the User;

2.1.4. to save search settings, advertising preferences;

2.1.5. to preserve the language in which the User primarily studies the information;

2.1.6. for analysis, statistics on the use of the Service;

2.1.7. to make a payment (save the details of the User).

2.2. Based on the data collected by the cookies the most convenient functionality of the Service is developed, statistical and marketing research is carried out, errors are corrected, new functions are tested to improve the efficiency of the Service, the most relevant information for the User is personalized and displayed.

3. Types of cookies

3.1. For the purposes specified in section 2 of this Policy, the Service uses the following types of cookies:

3.1.1. technical cookies necessary for the correct operation and provision of the functionality of the Service, authentication and authorization of the User, ensuring the security of credentials when making a payment;

3.1.2. analytical and marketing cookies that are used to recognize UserItem, statistics, count visitors to the Service, collect information about transactions performed, ensure the relevance of advertising.

3.1.3. other cookies that perform service functions for the convenience of working with the Service (save personal preferences, customizable elements, language).

4. Cookie Lifetime

4.1. Cookies expire at the end of the session (when the page or browser window is closed).

4.2. Cookies that allow UserItem to store their preferences are automatically deleted after their task has been completed.

4.3. Disabling some types of cookies may result in the use of sections or functions of the Service becoming impossible or may not work correctly.

5. Cookie management

5.1. When visiting the Service for the first time, in a pop-up window (or using another technical solution), the User is asked to consent to the use of cookies that will be stored on the User's device. Accepting the use of cookies on the Service means the User's consent to the installation of cookies.

5.2. Cookies are set automatically when the page is loaded, unless otherwise specified in the browser settings. If the User approved the use of cookies, but later changed his mind, he can independently delete the saved files in his browser.

5.3. In case the User does not agree with the setting of cookies for selection, he can use this function to launch.. Stored cookies can also be deleted at any time in system applications.

5.4. The User may change browser settings to accept or reject by default all cookies or cookies from certain websites, including the Service.

5.5. Only the Administration of the Service has access to information collected using cookies for the purposes specified in section 2 of this Policy. The Administration maintains the confidentiality of the specified information and does not transfer them to third parties in any form.

For all questions arising in connection with the use of cookies, the User has the right to contact the Website support hello@hello-move.com with the note "cookies" in the subject line of the letter.

Refund Policy

Administration of the website "Hello Move", located on the domain hello-move.com (hereinafter referred to as the "Website", "Service") in accordance with the current civil legislation, this Policy establishes the rules for the refund to UserItem of the site.

Payment for an order on the Service is an expression of agreement with the current Policy; before paying for an order, the User should familiarise themself with the rules outlined in this Policy.

1. Refund for the information materials provided

1.1. The service of providing information materials is a step-by-step instruction describing the algorithm of actions during the progress of the migration program, obtaining a visa, which the system selects based on the information provided by the User (questionnaire), is considered provided from the moment such instructions are presented.

1.2. The User has the right to refuse to receive information materials (instructions) at any time before the actual transfer. In case of refusal to receive information materials (instructions) before their transfer, the Website Administration shall refund the amount paid by the User within ten days from the date of the relevant request.

1.3. The User does not have the right to refuse the received information materials (instructions) of proper quality, since this material has individually defined properties, compiled on the basis of a questionnaire filled out by the User (information provided by the User), material that can be used exclusively by the User acquiring it.

1.4. In case of technical defects (unreadability, file damage, etc.), the instruction is subject to replacement at the request of the User.

2. Refund of funds for the services of a specialist (consulting services)

2.1. The specialist's service (consultation) is considered granted from the moment it is provided.

2.2. The User has the right to refuse to receive a consultation at any time before it begins. In case of refusal to receive a consultation before it begins, the Website Administration will refund the amount paid by the User within ten days from the date of the relevant request.

2.3. The User has the right to refuse to receive advice on condition of payment for the actual time of rendering the service in accordance with the cost established at the time of rendering the service, as well as compensation for the actual expenses incurred by the Website Administration (for organising telephone conversations, collecting material, costs associated with finding partners, requests for additional information, negotiations, studying documents, analysis programs and others).

3. Refund for visa support services, support of participation in the migration program, relocation

3.1. The Administration and the Service specialists take reasonable and sufficient measures to ensure that the User's cooperation with the Service leads to positive results (the User received the necessary results from participating in the migration program; the User received a visa; the User received the necessary information, issued documents, etc., in accordance with the purpose of applying to the Service). However, the decisions taken by the relevant authorities of foreign states (on visa issuance, assignment of status, etc.) are beyond the control of the Website Administration, in this regard, services are subject to payment in full, regardless of the result.

3.2. The User has the right to refuse to receive support services for participation in the migration program, visa support services at any time before the start of their provision. In case of refusal to receive services before the start of their provision, the Website Administration shall refund the amount paid by the User within ten days from the date of the relevant request.

3.3. The consequences of the User's refusal of the services are established by the Contract.

3.4. Consular fees, state fees, payment for translation and certification of documents are not included in the cost of consulting and information services of the Service and are paid by the User separately according to the tariffs of the relevant institutions, organisations. These funds are non-refundable or are returned according to the rules established by the relevant institutions. At the same time, the User independently applies to the specified institutions, organisations without involving the Site Administration.

4. Agency services

4.1. The cost of the agency's services, which are provided in accordance with clause 2.1.5. of the User Agreement, are established by the contract with this agency. The administration of the Hello Move website does not affect pricing, as well as other legal relations arising between the User and the agency.

4.2. Funds for the agency's services are returned according to the rules established by the agreement with this agency, without involving the Site Administration.

5. Other cases

5.1. If it is impossible to fulfil obligations due to circumstances that do not depend on the will of the parties: the cancellation of the migration program, the ban on entry into the country, military operations in the country of migration and other circumstances of this kind (force majeure), the Website Administration is released from liability for obligations, funds are not refundable.

5.2. In case of errors in payment (repeated payment of the same service, payment in a larger amount), the funds are subject to refund within ten days from the date of the relevant claim. In this case, the claim for erroneously transferred funds must be submitted within five days from the date of the transaction.


6.1. The User wishing to make a refund on the grounds provided for in this Policy, sends an application to the Administration of the Service, indicating in the subject of the letter "Refund". The letter must contain information about the date and method of payment, and a copy of the payment receipt is attached. Letters that do not meet the specified requirements are not considered.

6.2. The refund is made in the same way as the payment was made. The terms of the refund depend on the method of the initial payment.

6.3. The commission provided by the payment system for the reverse transfer of money is deducted from the amount that is subject to refund.

6.4. The refund period depends on the specific payment system with which the User made the payment. The Service Administration makes a decision on the refund of funds within five days, provided that the application meets the requirements specified in clause 6.1.

7. Contacts, appeals

7.1. Applications for a refund in accordance with the procedure provided for in this Policy are accepted at the following email address: hello@hello-move.com

7.2. The status of the refund can be clarified by requesting an e-mail address: hello@hello-move.


Hellomove B.V.

Address: Netherlands, 1788ER, Julianadorp, Middelzand 3445

CoC-number (KvK): 76261948

VAT-number: NL860565920B01

SIA Hello Move

Address: Latvia, LV-1050, Rīga, Palasta iela 9 - 18

Registration number: 40203376099